CBC, LLC, an A/R management firm based in the heart of the Tri-Cities, was announced the winner of the Top 10 Innovative Agency award on October 22, 2018.
This award recognizes that CBC, LLC has taken steps toward implementing a combination of artificial intelligence with a company-wide platform of communication capabilities. Not only has CBC, LLC incorporated texting and emailing of debtor communications, but they also have introduced Alex, their virtual agent that creatively combines the modern technology of mobile, browser, cloud computing, and voice-recognition. Alex has the ability to speak in 8 different languages and is available 24 hours, seven days a week, and 365 days of the year.
With technology advancing everyday, companies across the world are discovering new ways to innovate and leverage artificial intelligence to significantly enhance their customer service experience. Marc A. Carter, President of this award winning company, said, “Alex, our new virtual agent at CBC, LLC, is an excellent example of innovative customer service that is meeting a real need in our industry. We are now able to meet our customers’ needs around the clock, while providing easy, immediate support on a multi-generational and multicultural platform.”
Over the years, CBC, LLC has grown from a respected local provider to a nationally recognized firm serving the needs of more than three dozen state and multistate healthcare providers. The company prides themselves in being one of the most respected and effective collection firms in the industry, and has a corporate motto, “Large enough to handle your business, small enough to care!” With the help of Alex, CBC, LLC is able to handle extensive amounts of business on a monthly basis, while still providing the personal service that customers look for in a business.
For more information on the award winning company visit www.cbcollects.com or call 423-354-0035.